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1. Is my order on the way?

When your order has been dispatched you will receive a confirmation email with your tracking number. Click the link to locate your parcel. Please note that you will not be able to track your order until the day after you receive your tracking information.


2. How do I track my order?

When you place an order and it is dispatched you will receive an email with a tracking number. Please use the tracking number to locate your parcel on either the DHL website or the EMS website for EMS Express Deliveries. Please note that you will not be able to track your order until the day after you receive your tracking information.



3. Where do you deliver?

Yes, we send your goods worldwide via the postal service, which usually takes about a week to provide you with what he approved the request.


4. What is Standard delivery?

Standard delivery costs £8 and will be delivered within 12-15 working days, provided that payment is received before 2pm on the day that the order is placed. Please note free delivery is not available during a promotion. Apologies for any disappointment.


Orders over £69 qualify for FREE standard delivery.

You do not need to enter a code at checkout. FREE Standard delivery will be applied automatically when you spend £69 or more. Please note that this offer doesn’t apply to postcodes we cannot deliver to.


5. What is Express delivery?

Express delivery costs £15 and your order will be delivered the next 3 working day, provided that payment is received before 2pm on the day that the order is placed.

Examples:

• If you place your order by 2pm Monday to Thursday, you will receive your order the next working day.
• If you order before 2pm on Friday you will receive your order the following Monday.
• If you place your order between 2pm Friday and 2pm Monday, you will receive your order on Tuesday.
• If you place your order on a European Bank Holiday it will be delivered 2 working days later.


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